Returns & Exchanges
At SOUNDPEATS, we stand behind the quality of our audio products and offer a 30-day money-back guarantee for any reason. If you are not completely satisfied with your purchase, we are here to help with a straightforward return and exchange process.
Initiate Your Request
Contact our support team at [email protected] with your order number and the specific reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Ensure the device is in its original packaging with all included accessories, manuals, and cables to qualify for a full refund.
Ship the Product
Affix the provided return label or use a trackable shipping service to send the item back to our designated warehouse facility.
Receive Refund or Replacement
Once our technicians inspect the returned unit, we will process your refund to the original payment method or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing