Frequently Asked Questions
Everything you need to know about your SOUNDPEATS audio experience.
How long does shipping take for my order?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.
What is your return policy for earbuds?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund.
Do SOUNDPEATS products come with a warranty?
Yes, all our electronics come with a 12-month limited warranty covering manufacturing defects and hardware malfunctions.
How do I pair my earbuds if they are not connecting?
Ensure your earbuds are fully charged, then reset them by placing them in the case and holding the pairing button for 10 seconds until the LED indicators flash.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payments via PayPal and Apple Pay.
Are SOUNDPEATS earbuds waterproof?
Most of our models feature an IPX4 or higher rating, making them resistant to sweat and light rain, though they are not intended for swimming.